FAQ

My Account

HOW DO I CREATE AN ARTIST PROFILE?

Within your Profile menu, choose the option “Switch to Artists Profile”. In order to verify your status as an Artist, you will be required to connect to your Spotify for Artists account. If you do not have a Spotify for Artist account, you can provide your Instagram profile name in the option provided and follow the instructions on screen. You will be notified within 3 days on the status of your request. If you are successful, your profile will be automatically switched to an Artists profile, with a green verified tick next to your profile picture.

NB: To ensure we keep the platform relevant, we follow very strict criterial in our verification process.

CAN I FOLLOW OTHER ARTISTS?

Yes.

CAN I UNFOLLOW PEFOMA?

Yes but content posted by Pefoma will appear in the home feed of all users on the platform regardless.

CAN I FOLLOW FANS?

No.

WHERE DO I UPDATE MY PRFOILE INFO?

You can edit your profile on the Pefoma app or via the Pefoma Artists Portal.

CAN I ADD MY MANAGER TO LOOK AFTER MY ACCOUNT?

Yes. You can do this on the Pefoma Artists Portal.

HOW DO I LOG ON TO THE PEFOMA ARTIST PORTAL?

You MUST logon to the portal the same way you would logon to the mobile app. The only exception is if you logon with your mobile number on the app. In this instance you will need to logon on to the portal using your email and password.

Exclusive Content

WHAT CAN I USE FOR EXCLUSIVE CONTENT?
Firstly – your imagination! You can use anything you like and the more creative the better! As you are charging for this content it needs to be that little bit special and not available any where else.

CAN I POST THIS CONTENT TO MY OTHER SOCIAL PLATFORMS?
No. The whole reason behind this feature is that you are releasing EXCLUSIVE content, and if you are expecting fans to pay to access this, you can’t post it elsewhere. This could severely damage your brand, result in refunds from unhappy fans and a possible ban on Pefoma.

WHO DECIDES THE FEE FOR ACCESSING MY CONTENT?
You do! The amount you decide to charge in Pefoma coins, goes directly to you. We do recommend you keep the prices reasonable to attract repeat purchases.

Live Streaming

HOW DO I SET UP A LIVE STREAM?
Press the large Orange cross, centre bottom of your screen. That will give you the option to set up a Live Stream.

WHAT CAN I CHARGE?
It’s entirely up to you what you charge for fans to view your stream.

HOW DO I PROMOTE MY LIVE STREAM?
Create a post on your feed that all your followers can view that contains all the information regarding your Live Stream. You can also mention it on any content you post, or in comments to remind fans what you are up to.

CAN PEOPLE JOIN AFTER I HAVE STARTED?
Yes, as long as they pay the entry fee you have set, they can join at any time.

HOW LONG CAN I STREAM FOR?
You can stream for up to 4 hours, continuously. After this time, you will need to create a new Stream and set another entry fee.

CAN I KEEP THE STREAM AFTER IT’S FINISHED?
Once the Stream is finished, you will be emailed a link to download the live stream video.

IS THERE A FEE?
There isn’t any fee applied to the Artists. Pefoma takes a small setup fee  which is charged to the fan.

CAN MY AUDIENCE INTERACT WITH ME ON THE LIVE STREAM?
Yes, Fans can like, comment and send tips during the Live Stream.

CAN I HOST A LIVE STREAM TO FANS FOR FREE?
We do not currently support free streaming to fans.

Wallet

HOW DO I PURCHASE PEFOMA COINS?
Within your profile, click on the ellipsis menu to select Wallet from the options. In your Wallet, click on the Purchase Coins button to buy Pefoma coins.

ARE THERE ANY LIMITS TO THE AMOUNT OF COINS I CAN EARN?

No

HOW MUCH IS A COIN WORTH TO ME?

£0.008

HOW DO I MAKE A WITHDRAW REQUEST?

First you will need to link your verified PayPal business account as all payments will be done through PayPal. You can then make a withdrawal request from your wallet

ANY LIMITS TO HOW MUCH I CAN REQUEST A WITHDRAWAL FOR?

You can make a withdrawal request when you have at least £100 in your wallet.

You can also make a withdrawal request once a calendar month.

HOW MUCH IS A COIN WORTH TO ME?

1 Pefoma Coin = £0.008

WHAT IS THE PENDING BALANCE?

Coins received from Fans for live stream access will be held here for 72hrs after the live stream has completed. This will then be released to your Available Balance.

DOES PEFOMA TAKE A PERCENTAGE OF MY TOTAL REVENUE
No, what you earn on Pefoma is 100% yours

DOES PEFOMA TAKE A FEE OFF THE AMOUNT I SET FOR MY EXCLUSIVE CONTENT
No

ARE PAYMENT PROCESSING FEES APPLIED?
Yes, we use PayPal for pay outs who charge a 2% processing fee.

HOW DO I GET PAID?
You’ll receive pay outs from us in your PayPal Business account.

WHY DO I NEED A PAYPAL BUSINESS ACCOUNT?
We do recommend a PayPal Business account so that there are no restrictions on transaction volume.
re no restrictions on transaction volume.

Content on Pefoma

WHAT TYPE OF CONTENT IS DISPLAYED ON MY HOME FEED ?
Content from Artists that match your music genre selection as well as Artists that you follow, will appear in your home feed.

WHAT STYLE OF PHOTOS OR VIDEOS WORK BEST ON THE APP?

Any content you create for the App will always look better in Portrait mode. As we live on our phones nowadays, you will appreciate how much better images look in Portrait on mobile devices. Landscape can be uploaded but the impact will be much better in Portrait.

ARE THERE SIZE LIMITS?

Yes, images = 20MB, Videos = 500MB and Video length = 5mins.

WHAT TYPE OF IMAGE FORMATS DO YOU SUPPORT?

‘jpg’, ‘jpeg’, ‘png’, ‘JPG’, ‘JPEG’, ‘PNG’, ‘gif’, ‘tif’, ‘tiff’.

WHAT TYPE OF IMAGE FORMATS DO YOU SUPPORT?

‘flv’, ‘mov’, ‘mkv’, ‘mp4’, ‘webm’

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